FAQ
How long does shipping take?
Processing and delivery times vary depending on the item and order details. Tracking information will be provided once your order has shipped.
Do you offer free shipping?
Yes. We offer free shipping on U.S. orders unless otherwise stated at checkout.
What is your return policy?
Eligible items may be returned within 30 days of delivery, subject to our return policy and item condition requirements.
Are all items eligible for return?
No. Certain items, including custom, personalized, resized, or final-sale jewelry, may not be eligible for return or exchange.
How do I start a return or exchange?
Please contact our customer service team with your order number and the item you would like to return or exchange. We’ll provide you with the next steps and return instructions.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We’ll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has been processed.
How will I know when my order has shipped?
Once your order has shipped, tracking information will be provided so you can follow your delivery.
Are your jewelry items authentic?
Yes. All jewelry offered by LUXO Jewelry is carefully inspected and accurately represented. We stand behind the authenticity of the jewelry we sell. Product descriptions clearly identify relevant materials, gemstones, brands, and designer information when applicable.
Do you sell pre-owned jewelry?
Yes. Some of our jewelry, including select designer pieces, may be pre-owned. The condition of each item is clearly described on the product page, and each piece is carefully inspected before being offered for sale.
Why might my jewelry look slightly different from the photos?
Jewelry and gemstones may have natural variations in color, pattern, measurements, and appearance. Slight differences from photographs may occur.
What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible so our customer service team can assist you.
How can I contact LUXO Jewelry?
For questions about products, orders, shipping, or returns, please contact us at:
support@luxojewelry.com
